🚛 East, SE, West & Central London specialists — Mon–Fri 9am–6pm020 7101 4364

Privacy Policy

Last updated: 1 January 2025

1. Who We Are

Fair Price Movers (“we”, “us”, “our”) is a removal company operating across London, United Kingdom. We can be contacted at info@fairpricemovers.co.uk or by phone on 020 7101 4364.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We collect personal data you provide directly when you:

  • Submit a booking or quote request (name, email, phone, addresses, move details)
  • Contact us via our contact form or by phone
  • Correspond with us by email

We also automatically collect limited technical data when you visit our website:

  • IP address and browser type (via server logs)
  • Pages visited and time spent (via Google Analytics — see section 6)
  • Referring website

We do not collect payment card details through this website.

3. How We Use Your Data

We use your personal data to:

  • Provide and manage your removal booking
  • Send booking confirmations and operational communications
  • Respond to your enquiries
  • Improve our website and services
  • Comply with legal obligations

Legal basis: Processing is necessary for the performance of a contract (your booking), our legitimate interests (improving services), and compliance with legal obligations.

4. Who We Share Your Data With

We do not sell your personal data. We may share it with:

  • Our removal crews — to carry out your move (name, address, move details only)
  • Email service providers — to send booking confirmations
  • Legal or regulatory authorities — where required by law

5. Data Retention

We retain booking data for up to 6 years for accounting and legal compliance purposes, then securely delete it. Enquiry data not resulting in a booking is deleted within 12 months.

6. Cookies & Google Analytics

We use Google Analytics (GA4) to understand how visitors use our website. This service uses cookies — small text files stored on your device. The data collected is anonymised and aggregated; it does not identify you personally.

Google Analytics data is processed by Google LLC in accordance with their Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Your Rights

Under UK GDPR you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate data
  • Erasure — ask us to delete your data (subject to legal obligations)
  • Restriction — ask us to limit how we use your data
  • Portability — receive your data in a portable format
  • Object — object to processing based on legitimate interests

To exercise any of these rights, email info@fairpricemovers.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including encrypted HTTPS transmission and restricted database access.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with the date of the last update.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

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